You can cancel at any time, in the App Store or Google Play. You keep access until the period you have paid for ends, and nothing renews unless you chose it.
Every new account gets six months free. No card details are needed to start, and there is nothing to cancel - the free period simply ends.
It does not turn into a paid subscription by itself. When it ends you decide whether to subscribe. If you do nothing, you are not charged.
The free months are not swallowed up if you subscribe early. Paid time is added on top of whatever free time you have left: subscribe for a year while you still have four months free and you have sixteen months of access.
The yearly option saves just under €10 over twelve months, which works out at about €4.17 a month.
Subscriptions are bought inside the iPhone or Android app, from the App Store or Google Play. They cannot be bought on this website.
Your subscription is held by the store you bought it from, so that is where it is cancelled, and only you can do it. We have no way to cancel it on your behalf, and neither does anyone else.
The quickest route is in the app: My account › Manage subscription, which opens the right screen for you. Failing that:
Cancelling stops the subscription renewing. You keep full access until the end of the period you have already paid for. A monthly subscriber who cancels on the 3rd keeps access until the end of that month; a yearly subscriber keeps access until the anniversary.
Cancelling a subscription is not the same as deleting your account.
When a subscription ends, your account remains and your records stay in it. You can still sign in - in the app and on the website - read everything, run your reports and export a full copy. What stops is adding and editing entries.
Export your records before you go if you want them: My account › Download my data, or Email my data to me. The file is standard JSON and is yours to keep.
To remove the account and everything in it, see our deletion page.
When you subscribe, the payment is taken by Apple or Google, not by us. They are the seller for that transaction, under their own terms, and the money goes to them. We are paid afterwards, less their commission.
That does not reduce your rights as a consumer under Irish and EU law. It means the place to exercise them is the store that took your money, because we never held it and cannot hand it back.
So if you subscribe and change your mind, ask the store - the next section says how - and tell us at the same time. We will not make you justify yourself to us.
How to ask depends on where you bought it, and so does how much we can do.
Either way, email hello@spsv.io and tell us what happened. Where we are able to act, we will. Where only the store can act, we will back your request rather than leave you to it.
We think a refund is plainly fair when:
Outside those, a subscription period you have had full access to is usually not refunded. This is a small business, not a call centre, and a fair request will get a fair answer.
If we discontinue SPSV.IO, we will give you at least 60 days' notice by email, so there is time to export your records, and we will stop any subscription renewing.
Money already paid to Apple or Google is held by them, so anything owed back would be a matter for the store. We will tell you how to ask and support the request.
If we change the price, we will tell you at least 30 days beforehand by email. The new price applies from your next renewal. You can cancel instead of accepting it, and keep access until your current period ends.
Apple and Google also apply their own rules to price rises on existing subscriptions. In most cases they will ask you to agree before charging more, and if you do not agree the subscription ends rather than renewing at the higher price.
Nasir Ahamed
8 Ellwood Park, Ballymakenny Road
Drogheda, Co. Louth, A92 K5KR
Ireland
If we cannot resolve a complaint between us, you can contact the European Consumer Centre Ireland, or the Competition and Consumer Protection Commission.
This page previously pointed to the European Commission's Online Dispute Resolution platform. That platform was discontinued on 20 July 2025 and no longer accepts complaints.